The Client shall provide DRG all relevant information concerning the debt and the parties responsible for the debt. DRG will accept no liability for the veracity of such information and will not be liable for any actions arising out of the term of this agreement or information supplied to DRG by the Client. Further the Client will indemnify DRG in respect of any such liability which may arise.
The Client accepts that legal action is only used to assist in recovery action and accepts that, if authorised, there is no guarantee that their debt will be collected.
If the Debtor or any other person makes payment towards a debt direct to the Client, the Client shall immediately notify DRC of such payment in order for DRG to amend or withdraw any legal proceedings.
The Client authorises DRG to contact the Debtor at any time under the proviso's set by the Privacy Act 1993 and the Client will confirm to the Debtor that DRG has the authority to do so if necessary.
Payment of invoices issued by DRG shall be payable on the 20th of the month following invoice, or DRG may offset funds held in trust to cover the invoice amount. Legal cost must be paid to DRG on presentation of invoice. Court awarded cost will be reimbursed to the client after any monies owing to DRG has been paid in full.
In the event of non-payment of DRG's invoice by the Client, all costs and disbursements incurred in the recovery of the invoiced amount by DRG will be payable by the Client, plus interest at the rate of 24.0% p.a.
DRG reserves the right to cease any action on a Client's file, where DRG believes that they may be put at risk or there is an act of misconduct by the Client.
The Client must notify DRG of any dispute in writing that they may have with DRG's service within 14 days of receiving DRG's monthly account. Failure to do so will result in the acount becoming fully payable by the 20th of the month.
Once the Client has given a Dispute or advice of poor service to DRG in writing; DRG has 21 days to review the file and correct any error at no cost to the Client if required. In accordance with the Fair Trading and consumer Guarantees Act.
DRG reserves the right to invoke a closure fee equivalent to full commission if a file is closed or cancelled without legitimate justification.
Where a client fails to issue instructions within 21 days of a progress report being provided, DRG reserves the right to deem that file as 'settled' and charge full commission.
Where a client fails to pay their account to DRG, DRG reserves the right to close all files on a commission bearing basis.
DRG reserves the right to review charges as required (giving 30 days written notice to the client) via the Company Newsletter.
